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                                                                    QUALITY ASSURANCE

                                                                    “A Quality Service at all times to our Clients”

Sadly the word ‘quality’ has become a much-misused word. Most see it as a ‘fashionable’ thing with which to be associated. Others see it as a marketing tool.

We can assure you Dedicated Mobile Security falls into neither category. We are determined to take the lead in the Queensland security market. We see that an intelligent approach to the application of ‘identifiable and measurable standards’ will set the standard from this time forward.

  Our quality program is real and recognizable. In simple terms it is:

       ü     Understanding the objectives

       ü   Identifying and quantifying the key tasks

       ü     Measuring performance against them

  Such an approach to quality cannot be separated from any element of the service we provide: It is an integral part of each and every one of them. Equally, it is not an activity that we seek to pursue in isolation. It requires involvement, evaluation and feedback from you, our client, at all stages. Moreover, as circumstances change the DMS service will continue to be progressive in purpose and design.

  REPORTING AND CHECK CALLS

  All security officers will be required to report on duty by telephone to central control. If they fail to call in, a supervisor or mobile officer will be dispatched to the location immediately. That officer will remain there until a relief officer arrives.

  Uniformed supervisors on patrol will carry out random spot checks on all security officers. Advice on their duties is given and checks are made on compliance with location instructions.